Newsletter for
alumni of The Abbey School, Mt. St. Benedict, Trinidad and Tobago, W.I.
Caracas, 15 of October 2021. No. 1035
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Dear Friends,
In
this issue I am enclosing a short CV, of Nigel Gopaul, Class 1981.
Can anyone help to locate him?
The Venezuelan government has eliminated SIX zeroes
from the local currency, we are close to being PAR with the USD.
If you would like to collaborate, at the end of this
issue, you will find the instructions to where to send your writings and also,
important to send funds, I know your limitations.
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Nigel
Gopaul
Director
of Client Systems at JAMS
Irvine,
California, Estados Unidos
JAMS successfully resolves and manages
business and legal disputes by providing efficient, cost-effective and
impartial ways of overcoming barriers at any stage of conflict.
JAMS offers customized dispute resolution services locally and globally
through a combination of industry-specific experience, first-class client
service, top-notch facilities and highly trained panelists.
The mission of JAMS is to provide the highest quality dispute resolution
services to our clients and to our local, national and global communities.
We respect the parties and their representatives and are committed to
achieving the best possible resolution of their dispute.
The most respected attorneys and other professionals in the world choose
JAMS for the resolution of disputes, particularly when the stakes are high, the
matter is complex and the parties appear unyielding.
UCLA Anderson School of Management
• Digital Marketing Executive with over 15 years of experience leading
Digital Strategy, Innovation, Product Management, SEO and SEM with a strong
focus on creating great customer experiences that drive profitability online.
• Strong technical background and able to successfully translate
business needs to technology requirements, consistently exceeding targets and
goals.
Specialties: Digital Marketing, Customer Experience, eBusiness, Prepaid,
Digital Strategy, Innovation, Data & Analytics, People Leadership, Team
Culture, Business Partnerships, SEM (Search Engine Marketing), SEO (Search
Engine Optimization) and a strong focus on results.…
Responsible for championing and driving the product life cycle of JAMS
Client Systems to ensure continuous market success for our clients.
JAMS is the largest private Alternative
Dispute Resolution provider in the world. Through its network of judges and
attorneys, JAMS provides mediation, arbitration and other services to law
firms, corporations and other individuals.
Head of Digital, Sr. Manager
Responsible for all of Hyundai Capital America (HCA) digital properties
and capabilities, which includes the Consumer and Dealer websites.
• Redesigned Dealer Portal websites – Implemented a new CX design that
saw the following:
o Improved portal speed by 80% and increased users by 35%
o Turned around two quarters of engagement decline into 20 months of continued
YOY growth.
• Innovation Lab – Created the operating model that allows HCA to do
rapid prototyping and agile proof of concepts (POCs)/pilots which subsequently
got buy-in from senior leadership across HCA:
o Successfully completed two super demos: Collaboration Tool and
Self-service Collections POCs in three weeks (instead of the normal 6+ months).
o Launched the AI-Chatbot project that started in the Innovation Lab
across the company.
o Developed a pipeline of 12 projects that would significantly improve
HCA financial bottom line, such as RPA, Secure Email, Visual IVR, and started a
strategic partnership with Auto Gravity (a Fin-tech startup company).
• eSign – Successfully implemented eSign across the company which
improved our customer’s satisfaction and employees’ experience, the benefits
realized have been immense:
o Reduced extension processing time by 80%, saving over 3,000 hours of
complaint handling time.
o Eliminated 3 to 10 days processing time for some servicing agreements.
o Added efficiencies and removed paper documents for over 40,000
transactions annually.
Cargo Digital Strategy Manager
• Digital Strategy and Roadmap – Developed a comprehensive 3-year
Digital Strategy & Roadmap that received strategic buy-in from the
leadership team and other business units across the company.
• Hyundai Capital Canada (HCCA) – Successfully developed 5 new websites,
all on time and under budget for a new business entity in Canada. These
websites were very instrumental in establishing the success of this new
company.
• Online Credit Applications (OCA) – Successfully expanded this functionality
onto Hyundai and Kia websites which resulted in an increase of 155% in
applications submitted and a 25% close rate.
Cargo eBusiness Manager
• Consumer websites – Successfully launched two websites that saw the
following improvements:
o Monthly website traffic increased by 90% and website registrations
increased by 14%
o Paperless enrolment increased by 610% and Mobile penetration increased by
520%
o Won the JD Powers U.S. Consumer Financing Satisfaction Study for Auto
Finance.
• eGovernance – Successful launched the eGovernance process and prioritization
methodology; also implemented a monthly digital council to help prioritize all
digital projects. This process provided transparency across departments while
allowing a holistic business view that enhances security and compliance for all
digital projects; in addition, it created a forum to strategically align all
digital initiatives.
American Express Interactive:
• Manage the entire secure platform for AmericanExpress.com that serves
over 8 million Cardmembers a month, who check or pay their bill, perform
account maintenance, and engage in a variety of loyalty-building processes.
• Team Leadership — Led a team of 10 employees and 5 consultants located
in four states (NY, NC, AZ and FL) and London, England.
• Digital Analytics – Managed a team that oversaw the secure websites
data, helping develop KPIs and senior leadership scorecards using Omniture
Analytics and Tealeaf reporting tools.
Cargo Sr. Interactive Marketing Manager
American Express Interactive:
• Managed seven distinct Consumer Card Services Group (CCSG) websites
which helped increase retention, loyalty and Cardmember spend.
• Direct execution of online marketing plans across all channels
including SEO / SEM - Search Engine Optimization and Search Engine Marketing.
• Lowered agency design cost by 43% and technology build cost 79% by developing
a “template” approach to the design and build of customer Loyalty web pages
saving over $4 million.
Cargo Marketing Manager, New Business Development Group
• Accountable for creating new revenue streams for the Travelers Cheques
and Pre-paid Cards group.
• Increased charge card volume by over $84 million in three years by
developing the Stored Value Mall Gift Card program and successfully creating
strategic selling partnerships with over 60 shopping centres.
• Increased mall gift card sales by 15% over the previous year paper
gift certificate program by creating a detailed marketing strategy and managed
all aspects of it for the shopping centres.
Cargo Relationship Manager-Travelers Cheques and Pre-Paid Services
American Express Incentive Services (AEIS): Worked closely with the CEO,
COO and CAO of AEIS to ensure company strategies were aligned with American
Express new business development strategies to achieve aggressive long-term
goals.
Responsible for selling HP measurement equipment to scientists,
researchers and engineers to address their toughest challenges with precision
and confidence, enabling them to deliver breakthrough innovation.
Fechas de empleo nov 1990 – ene 1996
NASA/ThermoSciences: Worked with a 15-member team designing new rocket
engines for the next generation space shuttle.
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Donald
Goddard <liverpool.petroleum@gmail.com>
Fri,
Aug 27 at 6:35 PM
Queridos
familia y amigos:
Nos
estamos preparando lo mejor que se pueda para este huracán de categoría 4.
Menos
mal que la semana pasada pude arreglar mi pequeño generado que ya lleva 16 anos
conmigo.
Le
cambie el carburado que me costo $20 y anda a millón.
El
tanque de 3 galones dura 11 horas y tengo gasolina para tres días, lo cual por
lo general es lo suficiente.
Con
el puede funcionar la nevera, cinco puntos de luz, la TV y un aire
acondicionado de ventada pequeño que tengo y el cual enfría bien.
El
problema viene si se va la electricidad para mas de tres o cuatro días.
En
estos días, el calor es tan arrecho que eso no se aguanta sin el aire
acondicionado.
Si
no hay mayores problemas con el apagón de la electricidad y que dure menos de
cuatro días, nos podemos quedar aquí en casa tranquilamente.
Estamos
en un lugar alto asi que la inundación no es problema.
Lo
peor es que estamos rodeados de bellos arboles y las ramas se quiebran y son
soplada por todas partes.
Ya
con esta en 30 anos que llevamos viviendo en nuestra casita, serán cinco
huracanes que hemos sufrido en Baton Rouge.
Dos
veces nos tuvimos que ir para Houston.
Que
ladilla esta vaina.
Un
abrazo,
Donald
We are preparing as best we can for this Category 4 hurricane. Good
thing last week I was able to fix my little generator that has been with me for
16 years. I changed the carburettor, which cost me $ 20 and is worth a million.
The 3 gallon tank lasts 11 hours and I have gas for three days, which is
usually enough. The refrigerator, five light points, the TV and a small window
air conditioner that I have can work with it, which cools well. The problem
comes if the electricity goes out for more than three or four days.
These days, the heat is so hot that you can't stand it without the air
conditioning. If there are no major problems with the electricity blackout and
it lasts less than four days, we can safely stay here at home. We are in a high
place so the flood is not a problem. The worst thing is that we are surrounded
by beautiful trees and the branches are broken and blown everywhere.
With this in 30 years that we have been
living in our little house, there will be five hurricanes that we have suffered
in Baton Rouge. Twice we had to go to Houston.
Donald
Comments:
1. In the black-and-white photo, the person on the extreme right (marked as UNKNOWN) is Fr. Alfred Aguiton. The person in the middle is Bro. Vincent (Lionel) Roberts, the then sportsmaster. Fr. Ildefons is at the extreme left of the photo.
Greetings to all.
Bro. Paschal Jordan
2. The boy in the b&w photograph, who is standing next to Fr. Ildefons is Robert de Veteruil (a.k.a. “Nanny Goat") c. 1958.
Nigel
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EDITED by Ladislao Kertesz, kertesz11@yahoo.com, if you would like to subscribe for
a whole year and be in the circular’s mailing list or if you would like to
mention any old boy that you would like to include, write to me.
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Photo:
57UN0002FILBVI ,
Bro Vincent and Group
04SG0001SGITT,
Shuan Gioanetti
07AG0001AGA, Alloy Garner
07HG0010HGU Harry Guildner
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